Another compliance feature at BT is the Internet Indicator, basically a statement which asks whether or not the customer is, has or intends to use the internet with us. The fact that the xcustomer has rung us ad has mentioned the internet/broadband isn't enough to us to have to ask the customer if he is going to use it. Imagine phoning the chinese takeaway and them saying to you are you intnding to eat it now, not at all or are you thinking about it. Just doesn't make sense, People have been sacked for not using the Internet Indicator